OmniaOro® guarantees the right to withdraw, for any reason, from the purchase made on our website. This rule is valid only for purchases made at a distance, where the buyer could not view the product previously. To exercise the right of withdrawal it is necessary to send, within and not later than 15 working days from receipt of the goods, a communication in which the intention to withdraw from the contract is expressed. By law, shipping costs will be borne by the buyer.
Once this time limit has been exceeded, it is no longer possible to return the items.
The right of withdrawal DECLARES TOTALLY if the returned product is not intact, that is: lack of the original packaging, absence of integral elements of the product (accessories, warranty, instruction manuals, etc.) damage to the product for reasons other than transportation.
Product return procedure
Ship within 14 days from receipt of the goods (the delivery date is certified by the courier waybill) an email to firstname.lastname@example.org the following will:
Willingness to exercise the right of withdrawal, description, brand, model and quantity of the goods.
Wait for the authorization to ship the material.
Provide, using a courier of your choice, the shipping of the product carefully packed in its original packaging complete with all accessories, instruction manuals and everything originally contained.
Insure the shipment against theft and damage caused by transport and pay the related costs.
If the returned product has not been insured for the value indicated on the invoice, in case of damage or loss during transport, OmniaOro reserves the right to charge for any damages sustained by withholding them from the sums to be reimbursed.
Indicate the sender details on the packaging and send the product to the following address -Cristinziano- Via F.P. Garofalo 23, 71032 - Biccari (FG) Italy.
Upon arrival of the package in the warehouse, the product will be examined to assess any damage, tampering and presence of all the parts (the substantial integrity of the returned item is an essential condition for exercising the right of withdrawal).
OmniaOro will proceed, by bank transfer, PayPal or any other method of payment, to the reimbursement relative to the cost of the goods shipped not before the receipt of the goods.