When buying a jewel OmniaOro® you are entitled to Life Guarantee.
OmniaOro® pays much attention to the full satisfaction of customers, because when buying a jewel OmniaOro®, you are sure to buy a jewel of fine manufacturing entirely in 18 Kt gold and therefore of absolute value. For this reason we cauteli our customers with Life Guarantee.
The right to Life Guarantee, is valid in the event that the following problems should occur to the jewels you purchased:
- Breaking/loss of a stone
- Breaking of a necklace or bracelet chain
- Spring break or closure flaws
- Oxidation of jewelry due to contact with external agents
The right to Life Guarantee, not valid in the following cases:
- Accidental rotation of earrings or pendants in coral
- Accidental shocks or deformations
- In case the jewel has been modified by a foreign technician to OmniaOro
*Condition essential to benefit from the service Life Guarantee, is the warranty certificate you received at the time of purchase.
Life Guarantee Procedure
Communicate via email to info@omniaoro.it or by telephone number: 0881 030200 the will to exercise the right of Guarantee to Life.
It is also necessary to communicate the order number, name of the buyer, description of the defect, photos of the damaged item and quantity of the items to be sent in warranty.
Waiting for confirmation from OmniaOro® by email or by telephone and follow the following procedure:
Provide the delivery of the item carefully packed in the original and complete packaging of each accessory, warranty certificate and everything originally contained using a courier of your choice.
Ensure against theft and transport damage the shipment and take charge of the related expenses.
If the product has not been insured for the value indicated in the invoice, in case of damage or loss during the transport, OmniaOro® falls from any liability.
Indicate the sender's data on the package and send the product to the following address: -Cristinziano- Via F.P. Garofalo 23 71032 - Biccari (FG) Italy.
Upon arrival of the package in stock, the product will be examined to assess any damage, tampering and presence of all parts.
Next, OmniaOro® will proceed to send the repaired and revised article for free.